Privacy Policy

1. Scope

This Privacy Policy applies to personal information collected through our website, inquiry forms, email communications and other business interactions with us. It applies to visitors, prospective customers, customers, suppliers and business contacts.

By using our website or submitting information to us, you acknowledge that your information may be processed as described in this Policy. If you do not agree with this Policy, please do not submit personal information through the website.

2. Information We Collect

We collect only the information reasonably required to respond to inquiries, provide products and services, manage business relationships and operate the website.

Information you provide

• Name, business email address, telephone number and company information.
• Product interests, technical requirements, dimensions, materials, colors, finishes and estimated quantities.
• Destination market, shipping preferences, quotation currency and other order-related details.
• Information included in messages, attachments, drawings, samples or other documents you choose to send.

Information collected automatically

When you visit the website, limited technical information may be collected automatically, such as browser type, device type, approximate location, pages viewed, referring website and date and time of access. This information is generally used in aggregated form to maintain and improve the website.

3. How We Use Information

We may use personal information for the following purposes:

• To respond to inquiries and provide requested quotations or product information.
• To assess technical requirements, product feasibility, tooling needs and production arrangements.
• To process orders, coordinate payment, arrange shipment and provide customer support.
• To communicate about an existing business relationship or an inquiry you have submitted.
• To maintain website functionality, prevent misuse and improve our services.
• To comply with applicable laws, contractual obligations and legitimate business requirements.

We do not sell personal information. We do not use inquiry information for unrelated marketing purposes without a lawful basis or your consent where consent is required.

4. Cookies

Cookies are small text files stored on your device. Our website may use necessary cookies to support basic functionality, security and session management. We may also use limited analytics technologies to understand general website usage and improve performance.

You can configure your browser to reject or delete cookies. Disabling certain cookies may affect some website functionality. Where required by applicable law, we will request consent before placing non-essential cookies.

5. File Uploads

If you send a technical drawing, product image, physical sample reference or other file, we use it only for the relevant inquiry, technical review, quotation, tooling or production purpose.

Please do not upload confidential information that is not necessary for your inquiry, personal identification documents, payment card information or files containing malicious software. You are responsible for ensuring that you have the right to share any file submitted to us.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including responding to inquiries, fulfilling contracts, maintaining business records, resolving disputes and meeting legal, accounting or reporting requirements.

When information is no longer required, we will delete it, anonymize it or securely restrict access to it in accordance with our internal procedures and applicable law.

7. Third-Party Services

We may use trusted third-party providers to host the website, process forms, provide email services, support analytics, store business records or arrange logistics and payment. These providers may process information on our behalf and are expected to use appropriate safeguards.

We may also disclose information where necessary to comply with legal obligations, protect our rights, prevent fraud or support a corporate transaction. We do not control the privacy practices of independent third-party websites or services. You should review their own privacy policies before using them.

8. User Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of or restriction of processing of your personal information. You may also have the right to object to certain processing, withdraw consent where processing is based on consent, or request a copy of information in a portable format.

To make a request, please contact us using the details below. We may need to verify your identity before completing a request. We will respond within the period required by applicable law. You may also have the right to contact your local data protection authority.

9. Data Security

We use reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure or destruction. However, no internet transmission or storage system can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps to investigate, mitigate and notify affected parties or authorities where required.